The Post Master General (PMG) and chief executive of the Nigerian Postal Services (NIPOST), Mr. I.M. Baba, has said that they have made the courier arm of the agency, Expedited Mail Service (EMS) Venture to become a pro-active entity.
He made this revelation at a one-day Customer week and award giving ceremony put together by EMS in Lagos on Tuesday.
This came as EMS unveiled three cargo depot centres for Lagos, Abuja and Port Harcourt.
He said that in order to maintain and consolidate the position of EMS in the nation’s courier market, “We have made the EMS Venture to be more pro-active, innovative and technology driven in the provision of quality services at competitive prices.”
Stressing that this year’s event marks a milestone in the collective desire to move the EMS/Speedpost to the next level through the improvement of the quality of infrastructure and technology used by the venture.
He described the event as a unique due to EMS used the platform to recognise individuals whose contributions have impacted in the improvement of the communications sub-sector of the economy.
“For the first time too, we have also included in the programme, a lecture on very sensitive topic which I believe will educate our people,” he asserted.
He also traced the history of EMS to 1986 when it was set up as a direct response to customers increasing demand for faster and more reliable delivery service.
“I am glad to inform you that given the spread of our network, NIPOST through EMS/Speedpost remains a clear leader in the business,” he said.
Speaking on the newly cargo depot, the General Manager, EMS Ventures, Mr. Adedamola Osuntuyi, said the depots were set up to facilitate what he called a six-hour ultimatum for delivery, saying that was the reason behind the unveiling of the three cargo depot centres in Lagos, Abuja and Port Harcourt.
In his welcome remark, chairman, NIPOST board of directors, Alhaji Muritala Ashorobi on the occasion, said that the board would continue to support the venture through the provision of the necessary infrastructure such as vehicles, motorcycles and other working tools.
“Hard word and honesty would continue to be rewarded just as indolence and other vices would be appropriately sanctioned,” he cautioned employees.
The chairman, also urged both the management and staff of all NIPOST offices to redouble their effort in serving the customer satisfactory and promptly.
Pointing out that introducing new products into the market is a welcome development, but efforts should be made in selling same to the populace.“One of the doing this is to keep and even exceed your promise to the customers,” he advised.
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