Code Division Multiple Access (CDMA) operator, Multi-Links Telkom, has opened an ultra-modern customer care centre along Adeola Odeku Street, Victoria Island, Lagos.
The new complex which is in line with the company’s strategy of taking the lead in customer care and wellbeing has been described as an architectural master piece. A press statement by the Manager, Corporate Affairs, Multi-Links Telkom, Mr. Olubayo Abiodun, said that the flagship customer centre is a manifestation of the new corporate identity detailing its logo type, corporate brand name, corporate culture projection in its interior and exterior looks and feel, visual languages and service delivery.
The total brand transformation is a product of intense analysis of brand equity and brand promise as well as the customers’ expectations,” he said. Abiodun quoted the Manager Customer Service Centre, Mrs. Sunbo Odulaja, as saying that the new outlet is an expression of the inner energy designed to make the customer well catered for in the new dispensation in Multi-Links Telkom.
She expressed the excitement of the staff at the centre, saying that it is a refreshing start to a new dawn in the on-going total overhaul of the Multi-Links Telkom brand for a bullish penetration of the Nigerian telecommunications market. As a foremost operator in the liberalized telecommunications market, she said that this new face of customer service centre stands as the model customer care centre that would further reinforce the leadership role of Multi-Links Telkom in the area of customer care.
According to her, more of the model would be built in other locations in the determined effort to take customer care closer to the customers.
Stressing, the new centre is specifically modeled to reposition Multi-Links Telkom to meet the dynamic sophistry of its customers.
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