Zain rolls out commercial service in Ghana

ZAIN has roll out its commercial services in Ghana with the launch of the first true 3.5G network in the continent outside South Africa.

Zain Ghana’s network will promises to offer its customers ultra high-speed internet access and for the first time in Ghana the ability to make video-calls and use rich multimedia content including the ability to send video clips, music and pictures at the touch of a button.

Zain’s 3.5G network will give Ghanaians a new lifestyle option, thus marking the launch in the country’s capital city, Accra with the disclosure that Zain has invested over US$ 420 million to date in rapidly rolling out the network across the country.

The launch of its Ghana operation brings the number of countries in which Zain’s award winning ‘One Network’ service coverage map to 17.

‘One Network’ Zain’s borderless mobile service is available to over half a billion people across the Middle East and Africa - an area greater than the United States of America.

One Network offers Zain customers favourable rates, free of roaming surcharges for cross-border communications.

Ghanaian Zain customers now have access to One Network service and can travel freely with their phones through Burkina Faso, Democratic Republic of the Congo, Gabon, Kenya, Nigeria, Niger, Tanzania and Uganda.

The company said there are plans to make the service fully operational in all other Zain countries by the end of the year.

Zain Group CEO, Dr Saad Al-Barrak said, “We welcome Ghana to the Zain family. Ghana is important to Zain and we have invested heavily in bringing the latest technology to create the best network in West Africa. Through our pan-African presence and synergies in human resources, technologies, marketing and best business practices we assure the people of Ghana they will receive world-class telecommunication services.”

Speaking about the addition of Ghana to the Zain’s ‘One Network’, Mr Chris Gabriel, CEO of Zain Africa said “With thousands of people crossing Ghana borders daily from Burkina Faso and other Zain ‘One Network’ countries such as Nigeria and Niger, the One Network service will have a positive socio-economic impact on many as affordable cross-border communications offers the opportunity for loved ones to stay in touch, as well being an impetus in stimulating economic activity, improving the livelihoods of many communities.”

A press statement made available to Champion Infotel endorsed by Public Relations Manager, Zain Nigeria, Mr. Emmanuel Otokhine, noted that prior to the launch Zain Ghana undertook a highly successful pre-registration campaign allowing aspiring customers to be the first recipients of a Zain mobile number.

The operation will have numerous Customer Contact points including walk-in Centres that will be open till 8pm and Call Centres which are open 24 hours, seven days a week. “The state-of-the-art Call Centre will offer service in English and two of the most widely spoken local groups of languages in West Africa, Akan and Hausa,” he said.

He also quoted the Country Manager for Zain Ghana, Mr. Philip Sowah, “Customers are the driving force behind the organization, therefore, customer care is one of the key pillars of Zain.

“Our goal is to focus on offering them appealing products, with a level of service that is second to none. Zain personnel have undergone extensive training in many areas and we are all keenly looking forward to the challenges ahead,” he said.

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