Alcatel-Lucent has eliminated service outages for wireless networks to improve on the quality of impact of communications on consumers.
Marketing and Communication Manager for the West and Central Africa at Alcatel-Lucent, Ms Annie Essienette, made this disclosure in Lagos to ITRealms Online, at the weekend.
She said that network performance is a critical issue today, hence it means the difference between whether someone remains a loyal customer or seeks another service provider.
Alcatel-Lucent, she said, has introduce a Proactive Services Suite to improve the performance of more than 30 wireless networks on its platform, just as the telecom infrastructure provider, has expanded this by supporting multimedia networks based on Internet Protocol (IP) subsystem technology, optical transmission systems and Internet Protocol (IP) networks.
Effectively, she said, Alcatel-Lucent is helping communications service providers to track and fix network performance problems before they happen with the introduction of the Proactive Suite, stressing that over 30 service providers worldwide are working with Alcatel-Lucent’s experts to identify and remedy possible trouble spots quickly and efficiently.
She pointed out that the new set of services would proactively analyze the health and performance of telecommunications networks, identify potential problems and take appropriate actions to prevent or minimize their impact.
“Communications service providers around the world are taking advantage of the company’s engineering expertise and Bell Labs-developed monitoring tools to eliminate service outages and quality issues before they reach subscribers,” she said in a press statement made available to ITRealms Online.
Modern networks, she said, are complex, multi-faceted systems, and the relationship and interaction between various parts of the network can be difficult to anticipate.
“Changes either within or outside of the network can cause unexpected problems that are not always immediately visible with traditional monitoring,” she said.
The focus today, she said, on Proactive Services Suite is for the fact that it improves performance of wireless networks, but Alcatel-Lucent is expanding the capabilities to support multimedia networks based on IP Multimedia Subsystem technology, optical transmission systems and Internet Protocol (IP) networks. The company also will be introducing support for equipment from other vendors by the end of this year, a capability unique in the market.
She explained that the Proactive Services Suite provides a way to continuously monitor and analyze network performance in detail, identify emerging problems quickly and recommend or take specific actions to resolve those problems, often before they are even noticed by subscribers.
“Built into the suite of services is a unique intelligence feature of continuous learning that captures error signatures. This information allows Alcatel-Lucent experts to learn network behaviour and share ideas and solutions based on past experiences,” she said.
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