The Nigerian Communications Commission (NCC) has warned the
trio of MTN, Glo and Airtel to improve the quality of services on their respective
networks or face sanction.
The Commission also said that it may stop the three major
mobile operators, from further sell of SIM Cards by end of November 2011, if they
fail to meet with the Key Performance Indicators (KPI) set by NCC to improve
quality of service with immediate effect.
Head, Media & Public Relations at NCC, Mr. Reuben Muoka,
affirmed this Tuesday, saying that the three operators have been issued a
30-day deadline, effective from November 1, 2011, to reverse the trend.
This deadline follows a dismal performance by the three
operators on quality of service from the result of an independent monitoring exercise
carried out by the Commission across the country which showed that all the
three operators failed to meet with four key performance indicators that are
crucial for quality of service improvements as set by the Commission.
“Consequently, the Commission has notified the three
operators of its intention to issue a direction that with effect from November
30, 2011, any of the operators that fail to meet the targets will be barred
from further sale of its SIM Cards or addition of any new subscriber to its
network,” he said.
Muoka also disclosed that any new SIM card sold or
additional subscriber added to the network in contravention of the direction, will
attract a penalty of N1,000,000 (One Million Naira) per subscriber added.
The Commission, he said, had in a notice of intention to
issue the direction to the operators, made available to the same indicated that
after the expiration of the 30-day deadline, it will strictly enforce the
impending direction whose contravention will attract a penalty of N5,000,000
(Five Million Naira), and additional N500,000( Five Hundred Thousand Naira) per
day that such contravention persists.
In addition to the above, failure of any of the operators to
meet the quality of service targets from November 30, 2011 will attract a fine of
N500,000 (Five Hundred Thousand Naira) for every month of failure.
Part of the direction read: “It is not in doubt that the
customer experience on your network has been far from satisfactory, especially as
the Commission has been inundated with complaints from various subscribers on
this matter,” it said in the correspondence to the three respective operators
in which it expressed concerns that the operators are not doing enough to
reverse the trend of unacceptable quality of service which has persisted for
too long.
Muoka underscored the fact that the Key Performance
indicators measured by the Commission included Call Set Up Success Rate, Call Completion
Rate, Stand Alone Dedicated Control Channel and Handover Success Rate.
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