Juwah gave this assurance at a one-day first open forum of
the Industry Consumer Advisory Forum (ICAF) in Lagos.
The EVC who was represented by the executive commissioner,
Stakeholder Management, Mr. Okechukwu Itanyi, reaffirmed of NCC’s commitment to
ensure efficient service delivery in the country’s telecom sector.
He also assured of NCC determination to protect telecoms
consumers and sundry stakeholders from unfair practices.
The event which theme was on “Service Delivery in the
Telecoms Industry: Milestones, Problems and Prospects” he said, was in line
with the focus of NCC as the regulator, towards ensuring that the interest of
the consumer is protected at all times.
According to him, there is a paradigm shift from mere
service provision towards ensuring that consumer satisfaction ranks highest in
the priorities of the commission as a nation in the provision of Information
and Communication Technology (ICT) goods and services and the forum earnestly
seeks ways towards achieving this primary objective.
NCC, he said, is poised and would not relent in protecting
the interests of the consumers, be it in facilitating investment, ensuring
national spread, facilitating rural access, licensing new operators, holding
consumer outreach programs and consumer parliaments, ensuring service
availability, affordable and quality service parliament that would benefit
targeted consumers.
He highlighted the overall objective of the Industry
Consumer Advisory Forum to include acting in an advisory capacity, make
recommendations to the commission regarding the interests and concerns of
consumers of ICT products and services, as well as persons with disabilities
and the elderly, in addition to submitting memoranda on and facilitate the
review of the Consumer Code of Practice Regulations.
A member of House of Representatives Committee on
Communication, Hon. Lara Omidiran while commending NCC for being very active in
safeguarding the interest of the consumers pointed out that ICAF members are
the link between the NCC and the people.
She also explained that the customers need somebody to also
be the ears and eyes to the regulator as put by her, there is no way the NCC
could know everything and pledges that the law makers would continue to give
the necessary support that would bring about efficient service delivery in the
sector.
The chairman, Industry Consumer Advisory Forum and director
general, Consumer Protection Council, Mrs. Ify Umenyi noted that the
telecommunications industry in Nigeria has grown in leaps and bounds within the
last 10 years of the inception of Global System for Mobile (GSM) communications
and Code Division Multiple Access (CDMA) services as the number of telephone
lines have risen from about 400,000 to over 80 million.
Remmy Nweke
ITREALMS Online ... delivering news for ICT4D
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