The Nigerian Communications Commission (NCC) has explained
the recent waiver granted some telecommunications service operators in the
country, saying that they have all improved from what the network was three months
ago.
The director, public affairs, NCC, Mr. Tony Ojobo said that
after due assessments of the Key Performance Indicators (KPIs), that the
Commission has described to waive the planned sanction of the services
operators who may have fallen short of the expectation.
According to him, all the operators, especially the major
ones given notice of sanction in earlier October have improved services on the network.
The assessments were for the Global System for Mobile
communications (GSM) and Code Division Multiple Access (CDMA) services for the
months of September, October and November 2011.
He affirmed that following the decline in Quality of Service
(QoS) in the networks, NCC had intimated three major networks, namely MTN,
Airtel and Globacom of its intention to issue direction if the Key Performance
Indicators (KPIs) set for QoS are not met by end of November 2011.
He outlined the KPIs to include Call Set-up Success Rate
(CSSR), Call Completion Rate (CCR), Stand-alone Dedicated Controlled Channel
Congestion (SDCCH), Hand-over Success Rate and Traffic Channel Congestion (TCH
Cong).
Ojobo in a press statement made available to ITRealms Online
explained that service providers were given till November 30, this year, to
meet the above KPIs or be sanctioned.
He explained at the expiration of the period given to
service providers to improve on their networks, the Commission carried out a
drive-test to confirm the level of compliance to NCC’s directive, adding that
the assessments was for months ending November 30.
Ojobo said that the outcome of the test revealed that
Etisalat and Visafone have been consistent in their improvement towards good
quality service provision. While Airtel recorded a significant improvement for
the last quarter, Globacom, Starcomms and Multi-links have shown noticeable
improvements. Even as MTN and Zoom Mobile showed slight step up.
The Commission, he said, is aware of the complaints of
consumers arising from poor quality of service and this necessitated the
directive that was given to the service providers.
“The over-riding objective of that directive is to ensure
that service providers continue to invest in infrastructure with a view to
ensuring continuous improvement in the quality of service provided,” he said.
NCC further urged service providers to continue to invest in
infrastructure in order to ensure that the KPIs are met totally.
“In the light of the slight improvements recorded, the
Commission would waive the sanctions for the months measured but would not
hesitate to apply sanctions if there’s a decline in the current measurements
obtained by the Commission,” he said.
He advised the operators to ensure that the necessary
investments are made on the expansion of their infrastructure to be able to
cope with the expected rise in voice and data traffic during this festive
season.
“Any further decline in the Quality of Service (QoS) during
this season will be unacceptable,” he asserted.
Remmy Nweke
ITREALMS Online ... delivering news for ICT4D
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