Telecommunications regulator in the country, the Nigerian
Communications Commission (NCC) has declared key major operators of telecommunications
in the country free of sanction over Key Performance Indicators (KPIs).
The assessments were for the Global System for Mobile
communications (GSM) and Code Division Multiple Access (CDMA) services for the
months of September, October and November 2011.
Director, Public Affairs, Nigerian Communications Commission, Mr.
Tony Ojobo, confirmed this development, noting that following the decline in
Quality of Service (QoS) in the networks, NCC had intimated three major
networks, namely MTN, Airtel and Globacom of its intention to issue direction
if the Key Performance Indicators (KPIs) set for QoS are not met by end of
November 2011.
He outlined the KPIs to include Call Set-up Success Rate (CSSR),
Call Completion Rate (CCR), Stand-alone Dedicated Controlled Channel Congestion
(SDCCH), Hand-over Success Rate and Traffic Channel Congestion (TCH Cong).
Ojobo in a press statement made available to ITRealms Online
explained that service providers were given till November 30, this year, to
meet the above KPIs or be sanctioned.
He explained at the expiration of the period given to service
providers to improve on their networks, the Commission carried out a drive-test
to confirm the level of compliance to NCC’s directive, adding that the
assessments was for months ending November 30.
Ojobo said that the outcome of the test revealed that Etisalat and
Visafone have been consistent in their improvement towards good quality service
provision. While Airtel recorded a significant improvement for the last
quarter, Globacom, Starcomms and Multi-links have shown noticeable
improvements. Even as MTN and Zoom Mobile showed slight step up.
The Commission, he said, is aware of the complaints of consumers
arising from poor quality of service and this necessitated the directive that
was given to the service providers.
“The over-riding objective of that directive is to ensure that
service providers continue to invest in infrastructure with a view to ensuring
continuous improvement in the quality of service provided,” he said.
NCC further urged service providers to continue to invest in
infrastructure in order to ensure that the KPIs are met totally.
“In the light of the slight improvements recorded, the Commission
would waive the sanctions for the months measured but would not hesitate to
apply sanctions if there’s a decline in the current measurements obtained by
the Commission,” he said.
He advised the operators to ensure that the necessary investments
are made on the expansion of their infrastructure to be able to cope with the
expected rise in voice and data traffic during this festive season.
“Any further decline in the
Quality of Service (QoS) during this season will be unacceptable,” he asserted.
Remmy Nweke
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