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L-R Silvin Sinan, Head of
Care, Nokia-West Africa; Sunday
Ogunfolaji, National Social Secretary, Computer & Allied Products
Dealers Association of Nigeria (CAPDAN); Ladi Oyatayo,
Head of Retail
Marketing, Nokia-West Africa at the Nokia Care
Centre official launch at Otigba, Computer Village, Lagos on Tuesday.
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Nokia has unveiled six new care
centres across the country, according to the Head of Nokia Care for West
Africa, Mr. Silvin Sinan.
Speaking at the Computer
Village, Ikeja-Lagos, during the launch of a mobile centre on Tuesday, Mr.
Sinan said that Nokia now has six new care centres located in Ibadan, Ilorin, and
Port Harcourt with Lagos having three located at Victoria Island, Trade fair
complex and the Computer Village Ikeja.
He said the move was aimed at
bringing after-sales service closer to the people through walk-in experience,
thus, determined to provide first class repair services using genuine Nokia
parts, technology and tools to fix genuine Nokia devices.
Also, he said, Nokia has a
strategy of recruitment, training and equipping of Nigerians to offer the world
class Nokia Care Services in all its care centres.
Presently, he pointed out
that over 97 per cent of the Nokia Care Center staff in Nigeria has been gainfully
employed.
He noted that Mobile Care
centre otherwise known as the Care on Wheel (COW), which is care a van well
equipped with state of the art equipment and built with first class cutting
edge technology.
“It is the first of its kind
in sub Saharan Africa,” he declared.
Additionally, he said that
sms-warranty scheme of the company, was initiated by Nokia to determine if a
device being bought is genuine or not, stressing that all the buyer needs to do
is send an sms of the IMEI number to 32053.
“The buyer will then receive
an sms that the phone has a 12-month Nigeria-warranty,” he said.
Explaining that non-receipt
of this sms is evidence that the phone being purchased is probably a
counterfeit device.
In his address, the Chairman
of the Computer Village Association Mr. John Ogboru said he was delighted at
Nokia’s track record in rendering after sales-service to its teeming customers.
Ogboru called on Nokia to continue in its leadership role
in the mobile industry especially in the meticulous implementation of its
warranty programme.
Yinka Awosanya
ITREALMS Online ... delivering news for ICT4D
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