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| Gbenga Adebayo, CEO CNSSL |
The
management of the CNSSL has refuted the allegations making a round that
employees at the Jos Call centre are the employees of MTN Nigeria.
According to the chief executive
officer of CNSSL Contact Centre Limited, Mr. Gbenga Adebayo, in a press
statement made available to ITRealms Online, on Wednesday 14th March 2010, the
MTN Call Centre in Rayfield, Jos, Plateau State, was besieged by a crowd purported
to be officials of the Nigeria Labour Congress (NLC).
He alleged
that their stated mission was to protest the conditions of service of the staff
in the centre and the alleged resistance to unionization of staff.
But in
furtherance of their objectives, the NLC came with placards and effectively
barricaded the building and prevented staff from entering their offices.
He insisted
that the call centre staffers are not MTNers but CNSSL employees.
“It is
pertinent to note that the MTN Call Centre in Jos is operated by CNSSL, a
Nigerian company under an outsourcing arrangement with MTN,” he explained.
The staff in
the call centre, Mr. Adebayo was quoted as saying, are therefore not employed
by MTN.
CNSSL, as
said by him, provides skilled employment for Nigerians under terms that far
exceed the national minimum wage requirements and comparable with prevailing
conditions for graduate employees in many areas of the private sector.
“Our vision
is to increase our capacity to do so,” he said.
Adebayo
lamented that the action by the NLC Wednesday morning disrupted the activities
of the call centre and jeopardized the ability of CNSSL employees to attend to
the teeming MTN customers under its care.
“Such
incidents not only undermines our ability to fullfill our contractual
obligations to MTN, it is a disincentive to investors who wish to provide
employment opportunities for the youth in the Jos area which is experiencing
great social upheaval,” he said.
CNSSL employees
at the call centre, he said, have no known issue with their employment
conditions; hence, they were reported to have robustly resisted the barricade
erected by the NLC in an attempt to enter their place of work.
“A breakdown
of law and order was narrowly averted,” he declared, stressing that they at CNSSL
are currently engaging the leadership of NLC and the relevant security agencies
in order to avoid a re-occurrence of the unfortunate and unwarranted action
that took place today.
Remmy Nweke
ITREALMS Online ... delivering news for ICT4D
4 comments:
I've heard of just about every kind of crm solutions before. However, I don't think they have one yet to clean up mess like that. They should get on it right away.
I believe call centers have the call distribution software, which accepts calls only for that concern and account despite of being under same companies.
-Charles
There are so many possible jobs you can apply for when you are knowledgeable in Information Technology. Companies here in Sydney are in hunt for people who are well versed in IT.
Hugh Parizeau
As long as there are enough benefits for the staffs, either company will do. Being a call center agent is not an easy job after all, so they must at least provide what the employees need.-Kieran
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