The apex
telecom regulator, the Nigerian Communications Commission (NCC), Thursday, quizzed
the largest mobile network operator in the country, the MTN Nigeria
Communications Ltd.
Head,
Media & Public Relations, Mr. Reuben Muoka, confirmed this development to
ITRealms Online, saying that MTN was asked to explain why the Commission would
not sanction the operator to what was described as “unbearable poor quality of
services” in Lagos and its environs.
According
to him, “It has also been brought to our notice that the MTN Switch in Lagos is
down and MTN has neither informed its subscribers, nor communicated this unfortunate
development to the Commission as required.”
The
query endorsed by its Director of Technical Standards and Network
Integrity, Dr. Balarabe Sani and Director of Legal Services, Ms.
Josephine Amuwa, directed MTN to, within
24 hours furnish the Commission with detailed report on these developments and
efforts being made to urgently address the problem.
ITRealms Online gathered that NCC noted that failure to respond as directed might result
in the Commission invoking “its powers to sanction MTN appropriately”, part of
the query read.
NCC
maintained that subscribers in Lagos and its environs have experienced
difficulties in the use of their phones on the MTN network, stressing that upon
investigations by the Commission, it was discovered that the company’s switch
was down, a situation which ought to be communicated to the Commission, and
brought to the knowledge of the subscribers by the company.
Muoka
further explained that the query to MTN Nigeria was in line with NCC’s
commitment to enforcing all actions as prescribed by a new regulation on
quality of service in the networks.
Remmy Nweke
ITREALMS Online ... delivering news for ICT4D
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