The Managing Director, Swift Networks Limited, Mr. Charles
Anudu has disclosed that they are expanding the network with the installation
of some new base transmission stations (BTS).
He made this disclosure in Lagos that the expansion project
would enable the integration of Swift’s newly installed base transmission
stations on the network.
As said by him, when this phase is completed, Swift would
have increased its overall network capacity by 70 per cent and improved
customers’ speed experience on the network.
“It will also more than compensate for the capacity we lost
in Lekki Phase 1 during the storm of February 14th,” he said.
Some of the new projects, he said, undertaken recently were to improve experience
on the 4G broadband network.
He noted that when completed, these projects will bring customers
specific benefits including “Faster and more reliable network speed; Improved
billing, more convenient and secure payment systems; Expanded Data Centre
capacity for subscriber mailbox and website hosting; and, improved customer
care services.
He assured that accordingly, Swift would recommence sales in Victoria Island,
Ikoyi, Lekki, Ikeja, Surulere and Ilupeju earlier suspended since January this year
due to insufficient network capacity.
 |
| Charles Anudu, CEO, Swift Networks |
“We have also planned additional network expansion projects for August and November
of this year to ensure that we sustain our market leadership on broadband speed
and overall customer experience,” Anudu said.
Also, Swift is working at improving billing by introducing more convenient and
secure payment systems.
“We have just upgraded our billing system to the Oracularius standard to improve
scalability; robustness and accuracy,” he said, stressing that in line with the
cashless policy of the Federal Government, customers would now be able to make
more convenient and secure payments using the various cashless payment options
we now have available.
Swift he said, its data centre expansion plan and upgrade would increase hosting
capacity to support current and new customers who need e-mail and website
hosting services.
Addition, he said, Swift plans to launch a cutting-edge Customer
Relationship Management (CRM) system in the next few days and have
significantly increased the staffing of Call Centre.
“These initiatives are expected to solve the current problem
of long queues and waiting time when you call us for any reason,” he said, emphasizing
that Swift upgraded its Interactive Voice Response (IVR) system so that customers
could get certain information faster than before.
Remmy Nweke
ITREALMS Online ... delivering news for ICT4D
2 comments:
If there are additional 70% of installed base stations, I wonder how many predictive dialer are there. Honestly, I don't have any idea. Anyone?
When a company is expanding, it means it's earning. And when it's earning, so does the profit and also the number of loyal customers. As such, it is vital to have a working and effective crm solutions for sustainable customer satisfaction.
Post a Comment