The spate of
insecurity in the country, may have heightened Monday, with operators of MTN
call centre in Jos, the CNSSL shutting the centre on security reasons.
The management
of CNSSL in a press statement made available to ITRealms states “CNSSL regrets
to announce the closing down of its call centre operation in Jos, Plateau
State.”
ITRealms recalls
that CNSSL had entered into a contract to operate and staff the Jos call centre
on behalf of MTN Nigeria in July 2010, and has been doing exactly that until the
recent closure.
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4 comments:
Do they have an effective ivr system software installed in their system. A lot of companies consider this as one of the most used software for call center companies. You might wanna try and tell me how it helped you with this.
I hope this will not happen here. If it does, there will be a less demand for bristol it support. It all boils down to effective management, I guess.
I wonder what could've gone wrong with this one? It's almost as if they didn't think thing s through properly nor did they conduct something like a customer satisfaction survey to help steer them in the right direction.
If they are shutting down because of security reasons then I think it is a right decision. I just wonder if that is the bona fide reason though.
-Sherille
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