Some Skye Bank’s customers were
visibly frustrated, Monday, over their inability to carry out transactions
owing to the challenges they experience in accessing the bank’s services, ITRealms reports.
The customers, ITRealms learnt, have therefore,
threatened to look elsewhere for banking services if the bank fails to resolve
the incessant network failures they (customers) have been going through. The
customers said the bank’s network failure has not allowed them to make any
financial transaction successfully for the past two days.
“I think I will have to look elsewhere with
this cash crisis Skye Bank is making me go through,” Kunle, a customer said, at
the Toyin Street branch of the bank.
“I tried to use the ATM, it debited
my account without the machine dispensing cash. I entered the banking hall, yet
none of the services are working. I have not even received alert for the
deposit done to my account. This is really frustrating,” he lamented.
Mr. Rasheed Bolarinwa, Head, Corporate
Communications at Skye Bank, explained what is happening at the bank , saying
that Skye Bank payment channels are being impacted as a result of Skye Bank’s
acquisition of Mainstreet Bank, where the bank is doing cutover to synchronize
the IT platform of the former Mainstreet Bank to that of Skye Bank,” ITRealms gathered.
Information sourced from ITPulse quotes Bolarinwa as
saying, “We encourage our esteemed customers who may have one complaint or the
other to make on this unfortunate incident to kindly call our 24/7 YES Centre
for resolution of all issues,” he stressed.
Cyriacus Nnaji/ GEE
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