DHL Express Sub-Saharan Africa has
launched TC55 pocket-sized, all-touch computers that capitalizes on the latest
technological advancements to ensure customers on the continent benefit from
increased visibility and an enhanced experience, reports ITRealms.
The TC55 scanners operate on an
Android platform and in addition to ease of use; they also have built-in
location services and GPS navigation capabilities. The rise of e-commerce and
increased competition are driving the demand for real-time supply chain visibility.
The Vice President, Operations, DHL
Express Sub-Saharan Africa,Oliver Facey, said that supply chain operators
should increasingly invest in transportation management systems and solutions
to improve the quality, speed and precision of service. He says that
these improvements will not only enhance customer experience, but also reduce
operating costs and give operators a competitive advantage, ITRealms gathered.
“We operate across 51 markets in
Sub-Saharan Africa, servicing over 40,000 customers; therefore delivery
efficiency is key for us. As a network business, we need to ensure that our
shipment data is captured accurately and in real-time. Our growth plans and
improvements are driven by the voice of our customer, and in challenging and
competitive global environments, they need us to provide accurate and real-time
information to ensure that they maintain their competitive edge and speed to
market,” saidFacey.
“The new technology increases the
speed at which we can process shipments at both customer locations and DHL
facilities and also empowers our frontline employees with access to real-time
shipment information which will assist them with workload management. Unlike
consumer-grade counterparts, these devices have integrated data-capture
capabilities, and are also built to endure the wear and tear of industrial
environments,” adds Facey.
A press release from distributed by African Press Organization, APO,
on behalf of Deutsche Post DHL, benefits for DHL customers include
real-time shipment visibility, enhanced electronic proof of delivery, and
on-time billing, ITRealms reports.
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