MultiChoice trains 500 installers

ITRealms:

MultiChoice Nigeria has trained over 500 accredited installers to boost its service delivery, reports ITRealms.

A press statement from the company and made available to ITRealms said these installers would join the existing base of installers and would be responsible for new installations, as well as the provision of maintenance services to existing subscribers.

Also, MultiChoice Nigeria introduced tricycles that have been stocked with high quality installation equipment. Upon completion of their training, the installers will be handed the tricycles to ease their travel logistics.

General Manager, Marketing, MultiChoice Nigeria, Mr. Martin Mabutho, said the introduction of the tricycle-scheme is MultiChoice’s way of stretching its economic empowerment drive by engaging Nigerian youth through a private sector entrepreneurial scheme. “We are helping to create a new pool of expertise through these MultiChoice trained satellite television installers and engineers which will consequently grow the nation’s economy” Mabutho said.

Mabutho explained that the tricycles will be used by a selected team dubbed “Elite Installers”. The first recipients of the pilot phase of the nationwide scheme are six installers but before the end of the year, more beneficiaries will be selected from major cities across the country. In addition, 125 installers in Lagos, Abuja and Port Harcourt have undergone a refresher training course this month. The six beneficiaries of the tricycles are Stanley Nwachukwu, Ameen Adesola, Micky Joe, Tope Adeogun, Ibrahim Akinsemohin and Chima Igwe.

Speaking on the criteria for selecting the beneficiaries of the tricycles, the General Manager Marketing said, MultiChoice selected the installers based on commitment, dedication and diligence. “This initiative is aimed at providing the best service to our customers. We train and certify installers, and also ensure that they are equipped with high quality installation tools that will guarantee reduced hitches and minimize repeat installer visits to our customer’s homes. He remarked.”

Mr Mabutho also urged new and existing subscribers to make more use of the self-help options and convenient payment options such as Paga, Quick Teller and ATMs to resolve DStv issues and payment challenges quickly. 

Besides the tricycles, each accredited installer will also get a well-equipped tool kit to enable them provide quality installation to subscribers. As part of MultiChoice’s continuous quality assurance drive, the installers’ tool set includes a tablet PC that will enable them send real time post-installation reports which will allow the validation of the overall quality and technical integrity of installations.

Speaking on the initiative, Mrs. Ijeoma Theo-Obodo, Assistant Director, Monitoring, National Broadcasting Commission (NBC) commended MultiChoice for organizing the training programme. “Broadcast technology is ever evolving and for MultiChoice to keep up with broadcast quality and standard, there is the need for training programmes of this nature” she said. 

MultiChoice is also launching the first of its kind Subscriber/Installer Management System, a mobile application that automates the selection, allocation and progress management of installers working on a variety of customer’s installation requirements. This will reduce the average time taken to complete installations, control the costs to customer and ensure adequate post-installation follow up.

Since MultiChoice commenced operations over two decades, the company has spent over N200 million in training of installers. MultiChoice remains committed to ensuring that more certified installers are trained across the country.

Chuks Egbuna/GEE

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Pix: L-R: Ifeyinwa Nwamuo, Consumer Protection Council; Martin Mabutho, General Manager, Marketing, MultiChoice Nigeria; Ijeoma Theo-Obodo, Assistant Director, Monitoring, NBC Lagos Zone; Hasiyah Abudu, Head of Operations, MultiChoice Nigeria; Akinola Salu, General Manager, Sales, MultiChoice Nigeria and Chris Obasi, General Manager, Details Nigeria Limited during the launch of MultiChoice Certified Installers on Wednesday, 12 August, 2015 at the office headquarters, Victoria Island, Lagos.