Specifically, NATCOMS pointed out the issue of Poor
Quality of Telecoms Services, with particular reference to the vexed issue of
dropping / breaking calls; undelivered but paid for text messages; data
services deductions / internet poor quality; unauthorized call credit
deductions, all without adequate reward and compensation.
These demands were contained in a press release meant to welcome and congratulate the NCC
helmsmen whose era is also witnessing the appointment of another Nigerian, Mr.
Shola Taylor as the Secretary General / Chief Executive of the 54-Member nation
Commonwealth Telecommunications Organisation (cto).
In a
press release signed by the National
President, NATCOMS, Adeolu Ogunbanjo, the group also wants Danbatta to take drastic
action against the lingering issue of unsolicited text messages to the extent
that Telecoms Operators should supply the Subscriber with an irrevocable code
to unsubscribe what-ever text messages that comes through their network, just
as it is provided for with internet Electronic Mails (e-mails).
In order to reduce mobile phone / cyber-crime,
ITRealms learnt, Professor Danbatta
should interface with the Police and other Law Enforcement Agencies in order to
make mobile phone / cyber-crime a step-by-step reporting process that is less cumbersome
and without any encumbrance. This will encourage the reporting of mobile phone
/ cyber-crime as well as make tracking of fraudsters easier. The current mobile phone / cyber-crime
reporting process is very stressful, very cumbersome and excessively engaging.
The new
ncc boss should ensure that he puts in place a Subscriber’s Compensation
Policy Plan which will compensate subscribers with Free Airtime, anytime the
Telecoms Operators perform below the Key Performance Indicators parameters (kpi) as set by the Nigerian Communications
Commission. The current practice where Telecoms Operators fall short of KPI
parameters and are imposing huge fines, which goes to government coffers, is to
say the least, highly exploitative and unsavory of the Subscribers who suffers
the injury and the brunt of poor quality service and other unauthorized
deductions.
It becomes noteworthy to state that, while
government makes an income from Subscribers all voice calls, data, internet
services, etc, which amounts to billions of naira yearly, Nigerian Subscribers
spend a minimum of N212 Billion (two hundred and twelve billion Naira) every month on
telecoms services.
with
the above scenario, NCC must be seen to also protect the Nigerian Telecoms
Consumers by standing firm for them through free airtime compensation from time
to time in the face of Key Performance Indicators impairment, ITRealms learnt.
Cyriacus Nnaji/ED,OPs
ITREALMS ... everything news digitally!
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