The
Emirates, has extended its online check-in to 48 hours before departure, from 24
hours, effective immediately, reports ITRealms.
Customers
around the world, ITRealms gathered, could now check in online on both desktop
and mobile devices from 48 hours to 90 minutes before flight departure.
Alex
Knigge, Senior Vice President of Corporate Communications Marketing and Digital
Brand, said the increased lead time offers customers greater flexibility in
choosing their seats, and reduces waiting times at the airport as they would
already have their boarding passes before arriving at the airport.
Passengers,
he said, could then drop their luggage at online check-in counters before
heading straight through to immigration and security. For flights to and
from the United States, while online check-in is available 48 hours before
departure, boarding passes will only be issued 24 hours in advance.
“We
have always taken into account feedback to improve the customer journey and the
extension of online check-in is a result of that. By allowing check-in from 48 hours
before departure we are providing our customers added flexibility to choose
their preferred seats for a more comfortable journey. This is just one of the
many initiatives we are implementing to enhance our customers’ experience
online,” he explained
The
earlier check-in window will also enable more seamless communication with
customers should there be unexpected flight delays or disruptions. For members
of Emirates Skywards, the airline’s frequent flyer programme, the extended
check in time will also mean better availability of upgrades.
In
addition to online check-in services, the airline also operates car park
check-in facilities around the clock at its hub in Dubai. Customers can
choose to check in and drop their luggage at the car park check-in facilities
from 24 hours to six hours prior to departure easing the crowds during peak
travel periods. Alternatively, customers travelling out of Dubai can choose to
drop their luggage at one of the 46 dedicated bag drop counters in Economy
Class or separate counters in First Class and Business Class at Dubai
International Airport from six hours to 90 minutes prior to departure.
An
additional 10 bag drop counters are available in the dedicated USA flight
check-in zone. As a result of these initiatives, customers can look forward to
shorter queues at the various check in and bag drop points.
The
extended check-in window is one of many features on emirates.com
that aims to improve the customer experience. Another feature is the recently
introduced ‘Hold my fare’ option, which gives customers the opportunity to hold
their reservations and lock in competitive Emirates fares for a nominal fee.
This feature has now been extended to 72 hours.
Emirates
customers can easily plan and manage their flight booking, accommodation and
transport rentals on emirates.com.
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