The National Association of Telecommunications Subscribers
(NATCOMS) has demanded from the Nigerian Communication Commission (NCC), a
compensation policy for nation’s telecoms subscribers, reports ITRealms.
National President, NATCOMS, Chief Adeolu Ogunbanjo made
this appeal as part of the group’s message in commemoration of the World
Telecommunications Day (WTD) 2016, in addition to a recent appeal made by the
Director General, Consumer Protection Council (CPC), Mrs. Dupe Atoki, when she
paid a courtesy call to the Executive Vice Chairman of NCC, Prof. Umar Garba
Danbatta.
He also said, the NCC should come up with a special
compensation scheme to reward subscribers for poor quality of service being
experienced by Nigerian telecoms consumers.
“We are appealing to Nigerian Communications Commission
helmsman to ensure that a ‘Subscriber’s Compensation Policy’ which will
compensate subscribers with free airtime; a soft-fine anytime the telecoms
operators perform below the Key Performance Indicators (KPI) parameters as set
by NCC,” he said.
Ogunbanjo said the current practices where telcos fall
short of KPI parameters are made to pay huge fines, which goes only to
government coffers.
This, NATCOMS said, is to say the least, very unsavory of
the subscribers who suffers the injury and the brunt of poor quality service
and other unauthorized deductions.
NATCOMS further pointed out that this kind of compensation
has been enthroned in Bangladesh, India among others.
Urging NCC to use this gift to telecom subscribers as the
commemoration of the World Telecommunications Day holds.
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