The Espoo, Finland based Nokia, has created a customized
'digital assistant' known as the 'Multi-purpose Intuitive Knowledge
Assistant' (MIKA) to aid engineers' efficiency by providing voice-activated
access to information for telecommunications operators, reports ITRealms.
Head, Global Services at Nokia, Igor Leprince, said MIKA will
improve telecom operators' efficiency by providing engineers faster access to
critical information.
Powered by the Nokia AVA cognitive services platform and
underpinned by Nokia's services expertise, MIKA will provide
voice-dictated automated assistance to reduce time spent searching information
resources, enabling operators to focus on key business tasks without being
distracted by the complexities of multi-technology network environments.
Leprince also said that
MIKA is the first digital assistant 'trained' specifically for the telecom
industry, designed to provide automated assistance that saves time and frees
highly skilled workers to focus on critical tasks.
Nokia analysis of
working methods within a Network Operations Center, Leprince said, has revealed
that application of MIKA could 'give back' more than one hour of productive
time every day to engineers by providing them with access to information and
recommendations through the interactive user interface.
Further, Leprince
noted that MIKA combines augmented intelligence with automated learning to
provide access to an extensive range of tools, documents and data sources.
These include the Nokia AVA knowledge library, a repository of best
practice gathered from Nokia projects around the world. Using the
knowledge library MIKA can provide recommendations based on similar issues seen
in other networks. MIKA is available via a web interface and mobile agent so
that engineers can tap into its knowledge base, wherever they are.
"Finding the
right information is a daily challenge for telco engineers tasked with boosting
network quality. MIKA taps into the power of the Nokia AVA platform
to provide quick and accurate answers, avoiding time wasted on fruitless
searches. MIKA is customized to support the specific needs of telecoms, and can
deliver recommendations based on experience from networks around the
world."
Nenye Dom/GEE
ITREALMS ... everything news digitally!
No comments:
Post a Comment