The managers of the .ng country code Top Level Domain (ccTLD)
names, the Nigeria Internet Registration Association (NIRA) may wield the big
stick on DomainKing.NG, one of its accredited registrars, reports ITRealms.
This indication emerged due to the inability of
DomainKing.NG to render service to its clients, which led to avalanche of
complaints channeled to NIRA.
As said by NIRA Chief Operating Officer, Mrs Edith Udeagu in
a press statement made available to ITRealms,
failure to respond to the .ng Registry is a breach of the Registrar Agreement DomainKing.ng
signed with NiRA.
“DomainKing.ng’s failure to respond to its registrants is in
breach of the obligation a Registrar owes its registrants,” she said.
NIRA has been undated with complaints via emails and phone calls
by clients of DomainKing.NG border on payments made via the website without
service being rendered by DomainKing.NG.
According to her, since 8th February 2017, an Indian based .ng
ccTLD Accredited Registrar, DomainKing.ng, has not responded to escalated
support queries and emails from its clients forwarded to it by the .ng Registry.”
The Registry, Udeagu pointed out had attempted severally
since then and is still trying to contact this registrar via email, telephone, their
online support system, social media platforms and postal services, all to no
avail.
“24th January 2017 was the last time this
Registrar responded to the Registry via email,” Udeagu declared, stressing that
further sanctions may be applied against DomainKing.ng by 2nd May 2017 should
the company not respond to queries and complaints raised by the registrants.
Chuks Egbune/GEE
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