The Nigerian
Communications Commission (NCC) has declared 2017 the Year of the Consumer, just
as it has set to flag off this strategic campaign on Wednesday, March 15, 2017 in Abuja, reports ITRealms.
Director, Public Affairs
at NCC Tony Ojobo, said the Commission will use the flag off to unveil the
strategy and series of activities aimed at empowering and protecting the
consumers of telecommunications services in Nigeria.
Throughout the year, he
also said, improving the experience of the consumer will be the major focus of
the Commission working with other key stakeholders vital to the success of the
campaign.
The Executive Vice Chairman of the Commission, Professor Umar
Garba Danbatta, was quoted as saying in Abuja that consumer protection and
empowerment is one of the eight pillars of the 8- Point Agenda of his
administration, revealed that the Commission is dedicating the year to the
welfare of telecom consumers.
“The flag off for the year round programme, which will hold at the
NCC headquarters in Abuja, is expected to attract consumers across the country,
top government officials and key stakeholders in the industry. The Abuja event
coincides with the commemoration of the World Consumer Rights Day (WCRD), 2017,
whose theme is ‘Building a Digital World Consumers Can Trust’” he said.
In addition, Ojobo noted that key components of the Year of the
Consumer include creation of greater awareness on Quality of Service,
Electromagnetic Fields (EMF), Do Not Disturb (DND), and NCCs 622 complaint
line. The campaign hopes to secure the support of network operators towards
meeting set targets and key performance indicators, KPIs on quality of services
especially as it affects drop calls.
The year will also witness a massive awareness drive to make
consumers take advantage of the Commission’s unique programmes such as the
Do-Not-Disturb Code, 2442, which consumers can use to stop unsolicited text
messages; and toll free number 622 with which consumers can reach the
Commission in cases where the service providers fail to resolve their
complaints.
The Year of the Telecom Consumer 2017, will also witness a new
programme tagged “NCC Consumer Conversations” also called NCC which the
Commission plans for different locations across the geopolitical zones for
stakeholders’ interaction and consumer information empowerment.
Chuks Egbune/GEE
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