Concerned by the
degenerating Quality of Service (QoS) provided by Mobile Network Operators
(MNOs) and other service providers, lately in the country, the Nigerian
Communications Commission (NCC) has read a riot act on QoS,
reports ITRealms.
This, ITRealms gathered was largely as part of measures to cushion the situation and
ameliorate the recurrent inaccessibility to foreign exchange (forex) by
operators.
The Executive Vice
Chairman (EVC) of NCC, Prof. Umar Danbatta made this disclosure in audience with
the MNOs, on Monday, that the Commission had written to the Central Bank of
Nigeria (CBN) Governor, Mr. Godwin Emefiele and he was favourably disposed to
addressing the forex needs of the operators.
As a follow up to the
letter, the Executive Commissioner (Stakeholders Management), NCC, Mr. Sunday
Dare had a meeting with Mr. Emefiele and extracted a commitment from him on how
he hoped to address the forex needs of the operators.
Danbatta spoke in
Abuja during an interactive session on Quality of Service delivery which NCC
management had with operators, stressing that since the NCC had declared 2017
as the year of the consumer, all hands should be on deck for telecom consumers
to have a fresh lease to high Quality of Service.
“The consumer has to
be treated with dignity. The 8-point agenda drives this point home” he declared.
The NCC, he explained,
has put measures in place to check and monitor Quality of Service (QoS) on
various networks “and we have sent this report to our task force on QoS and
have been interacting with governments at different levels as part of the
measures to deal with the poor QoS”.
Danbatta admonished
the operators and co-location service operators to provide suggestions on how
to address the situation.
Earlier, NCC’s
Executive Commissioner (Technical Services), Mr. Ubale Maska said, QoS has been
a great concern as consumers inundate the Commission with complaints.
“It requires
everybody’s input if the situation has to be redressed, hence 2017 has been
declared the year of the Consumer”.
NCC Director,
Technical Standards and Network Integrity (DTSNI), Dr. Fidelis Ona, explained
that the Commission is aware of some of the challenges which include Right of
Way (RoW), Force Majeure, Difficulty in acquiring new cell sites, multiple
taxation and regulation, vandalism, power supply among others.
“We are engaging
stakeholders, including Industry Working Group on Quality of Service, special
committee on Counter Harmonization to address this”.
NCC’s Head, Quality of
Service Unit, Engr. Edoyemi Ogoh in his presentation traced poor quality of
service to fibre cuts, community issues, among others.
He said in October
2016, operators experienced 175 cuts across the nation while they recorded 180
cuts in November and 103 in December, 2016.
There were 113
community issues in October 2016, 74 in November and 133 in December, adding
that fibre cuts and community issues remain major drawbacks for QoS.
Chuks Egbune/GEE
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