According to Executive Vice
Chairman of NCC, Dr. Umar Garba Danbatta, the campaign has been designed to
give concrete expression to the centrality of the consumer in the telecom
ecosystem.
He
also noted that the campaign derive life from items 2 and 6 of the NCC Management's
8-point Agenda launched February 27 2016, the declaration of year 2017 as the Year
of Telecom Consumer, (March 15th, 2017) is
meant to focus on the needs and satisfaction of the Nigerian telecom consumer.
He underscored the fact that the
Quality of Service (QoS) had deteriorated beyond what was permissible
particularly the drop call rate which was quite high by the last quarter of
2016.
“Having received a barrage of
complaints from consumers and having undertook studies to confirm what the
consumers have said to be factual, the NCC was galvanize to institute processes
to check the deterioration,” he said.
ITRealms reports that speakers at
the event include President Mohammadu Buhari who was represented by the
Minister of Communications, Barr. Adebayo Shittu, while the Vice President was represented
by Senator Babafemi Ojudu, who is the special adviser in the presidency; President
of Senate, was equally represented by Senator Solomon Olamilaken Adeola; and
Speaker House of representatives, represented by Hon. Saheed Fijabi, Chairman
House Committee on Telecommunications , all commended the Commission for acting
speedily in the interest of the consumer,
ITRealms also reports that practically
all Ministries, Departments and Agencies (MDAs) were represented at the event,
mostly by their Chief Executives.
The Executive Vice Chairman,
Prof. Garba Danbatta expressed thanks to them all for the support and
solidarity, just as he appealed to all stakeholders to amplify the voice of the
Commission and to continue to support NCC in its efforts to improve consumer
experience.
Uboshe Uboshe with Doris Minimah in Abuja/GEE
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