The Bureau
of Public Service Reforms (BPSR) has rated the Nigerian Communications
Commission (NCC) high in institutional work processes with a platinum category,
reports ITRealms.
As said by the Director,
Public Affairs, NCC, Tony Ojobo in a press statement made available to ITRealms, very strong business organizational structure, policies and practices
that facilitate effective and efficient service delivery were some of the high
points, the Bureau of Public Service Reforms (BPSR) considered before naming
the Nigerian Communications Commission (NCC) tops in institutional work
processes in the country.
He quoted the Director
General, BPSR, Dr. Joe Abah presented the report and plaque to the Executive
Vice Chairman (EVC) of the NCC, Prof. Umar Garba Danbatta, at the NCC
Headquarters in Abuja, on Monday.
According to Dr. Abah, in
arriving at this conclusion the BPSR boss also listed accountabilities and
responsibilities for set Standardized Operating Procedure (SOP) manuals of the
Commission’s 19 departments.
Accurate measurement of
Responsibilities and Performance assigned to staff were the parameters for the
evaluation of the Commission.
In terms of governance, he
said, the Bureau said “NCC strategic objectives are prioritized for potential
impact using standardized principles including the balanced score card”.
NCC’s understanding of
stakeholders needs and contributions are quite robust.
The Bureau said NCC’s vision,
strategy and impacts complement other sectors organizational direction, adding
that “Staff can articulate what the Commission wants to achieve, its role and
purpose; Strategy is considered by the management team regularly throughout the
year because; NCC has a sense of where it is going and how it should get there.
The Bureau also rated NCC
very high in procurement processes saying the Commission “has adequate systems,
processes and experienced personnel responsible for executing its procurement
activities in line with extant provisions of the Public Procurement Act”.
The Bureau also commended the
establishment of NCC central store at Mbora, Abuja where all procurement
records are archived electronically from loss.
The Bureau also listed in its
report that “NCC demonstrates that formal performance management processes are
clearly understood, constantly applied and seen by all staff to be a valuable
activity, that individual performance targets are clearly assigned with the
team, business unit and overall organizational performance targets”.
The report that was presented
to Prof. Danbatta by Dr. Abah took 15 months to go through evaluation during
which period the BPSR team had a meeting with the Human Capital Department
(HCD) team of NCC. Based on the approval of the EVC, the evaluation of the work
processes took place thereafter whereby top management, senior and junior
management staff were nominated to assess the work processes of the Commission
under nine main areas covering 117 questions supervised by officials of BPSR.
After the BPSR presentation,
the NCC boss, Prof. Danbatta, said as someone from the academia, he is very
conversant with empirical analysis and criticisms and welcomed the Bureau’s
report.
These bring out the best of
the situation. He thanked the Director General for this rare show of
professionalism by making the presentation himself. This conclusion by BPSR has
further justified NCC’s position as a foremost regulator in Africa whose robust
regulatory activities are based on international best practices.
On the grey areas of Quality
of Service, Prof. Danbatta said that the Commission will leave no stone
unturned to ensure that Quality of Service improves.
Key Performance Indicators
(KPIs) that define Quality of Service, have been put in place for Mobile
Network Operators (MNOs) assessment. The result of the assessment in the
1st quarter of 2017
has shown improvement in Quality of Service.
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