Etisalat Nigeria has deepened its commitment with subscribers on
its network by hosting its customers in Kaduna at the quarterly Etisalat
Customer Forum, reports ITRealms.
At the Etisalat Customer Forum, attended by hundreds of
customers shared their experiences with the network, asked questions, and
commendations. In return, the Etisalat team, which included heads of service
units, answered all questions and resolved all concerns raised by the customers
on the spot.
Addressing the Forum, Director, Brands and Experience, Elvis
Ogiemwanye, said the forum underscores the fact that Etisalat holds its
customers in high esteem and seeks to engage them at every opportunity in order
to deepen its relationship with them.
Ogiemwanye said, “We at Etisalat Nigeria consider the customer
forum as extremely important because this is the platform from which we get
feedback that helps us improve on our products and services and develop new ones.
Also, at the customer forum sessions, we get to interact face-to-face with
subscribers on our network; know them better and learn how to serve them
better.
“We are passionate about engaging with our customers to know how
they feel; what they think; and what their experiences are with our products
and services. This is because we recognise our customers as number one in
everything we do and our goal is to keep delighting them.”
One of the customers at the forum, Elijah Dodo, a banker,
commended Etisalat for seeking feedback from its customers, saying he was
satisfied with how his complaints were resolved at the forum.
He said, “The customer forum is a rewarding experience. I like
the fact that customers that came for the forum participated actively. On a general
note, I’ll say that the customers here seem quite happy with Etisalat”.
Another customer, Patience Madlion, a farmer, said the sincerity
with which the Etisalat team answered questions at the forum was commendable.
“The customer forum was awesome and for me, it came at
the right time. I’m glad I came for this forum. Though the Etisalat customer
care unit has been doing very well, obviously, some issues cannot be easily
resolved over the phone. By coming here today, I’ve got my complaint resolved
and I have a better understanding of the Etisalat products and services that I
use” she said.
Ahead of the customer forum, the Etisalat team, led by
Ogiemwanye, visited Rimi College, Kaduna as part of its community engagement
efforts. The team held a career counselling session for students of the
college, where Ogiemwanye, an old student of the college, enjoined the students
to work hard for a bright future. Etisalat also presented books and other
educational materials to the school.
The Etisalat Customer Forum has been held in several cities
including Lagos, Abuja, Port Harcourt, Enugu, Ibadan, Benin, Calabar, Uyo,
Warri, Onitsha, Akure and Ilorin.
Nonye Dom/GEE
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