The Nigerian Communications Commission
(NCC) has said it recognizes telecom consumers and the need to protect their
rights, reports ITRealms.
The Executive Vice Chairman/CEO of the NCC, Prof. Umar Garba
Danbatta who was represented by the Zonal Controller, Port Harcourt Zonal
Office Engr. Chidi Diugwu, gave this assurance at maiden edition of the
Consumer- Conversation Forum at the Hall of Celebration Asaba, Delta State.
The gathering according to ITRealms findings was made up of a mix
of stakeholders including market groups, students, and representatives of
telecoms operators, community leaders, government and non-governmental
organisations.
The Commission, he said, recognises telecoms consumers and
the commitment to protect their rights were central to the EVC’s welcoming
address.
ITRealms also gathered
that some key discussions were on the year of consumer doctrine encompassing -
Activation of Do-Not-Disturb short code – 2442, to prevent unsolicited SMS messages
and calls; Utilization of NCC Toll Free Line – 622 to report complaints
regarding unresolved issues with Network Service Providers.
In addition, the doctrine contains “Efforts aimed at enhancing
Telecoms Quality of Service, Non-harmful effect of Electromagnetic Field (EMF)
radiation on consumers health from Base Transceiver Stations, Effects of
Non-Type Approved Telecoms Devices on QoS and Health, NCC Conflict Resolution
Processes, as well as Mobile Number Portability Processes.
Uboshe Uboshe/GEE
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