The Federal Capital
Territory (FCT) Abuja at the weekend played host to the subscribers of pay TV
service, DStv, a brand of MultiChoice Nigeria, reports ITRealms.
The forum, ITRealms gathered was held on Saturday,
22 July to interact with a session of DSTv customer in the central business
district area of Abuja.
The Public Relations Manager,
MultiChoice Nigeria, Caroline Oghuma, told ITRealms
that the Customer Forum, is a regular customer engagement initiative by
MultiChoice Nigeria aimed at having face-to-face interactions with customers in
a bid to deepen relationships.
She also said, the forum provides
a platform for valuable discourse with customers through constructive feedback
on their experiences from using various DStv services and products.
“We value every
opportunity to meet with our customers to receive their feedback on our
services”, she said.
While acknowledging series
of challenges in any business, she said what is important is that the business
finds ways to address and proffer solutions to them.
“We have heard our subscribers
and will work on enhancing the quality of our services based on the issues
raised today. At MultiChoice Nigeria, we are reshaping our business to improve
our customers’ experience, whenever and wherever they engage with us” said
Oghuma.
Pointing out that issues
raised and addressed at the forum included signal loss, subscription
disconnection at due date, customer care services, content scheduling, program
repeats and other hardware related issues.
On the issue of
subscription disconnection, subscribers were advised to make renewals on or
before their due dates to avoid interruptions in their DStv services.
“You can either pay
through the Quickteller online platform or simply walk into any of our offices
or dealer offices and make over-the-counter payments”, Oghuma said, stressing
that it was not all complaints however as some customers had some commendations
to give the company.
One of such commendations
came from Victor Nwoyi. He said: “I would like to use this forum to appreciate
DStv for its upgrades. As a business entity, it is not easy to thrive in a
country like ours. For DStv to thrive this hyper-inflation and economic
recession; DStv is not doing badly in Nigeria. God bless DStv”.
Present at the forum included
DStv dealers and sales representatives as well as representatives of the
Consumer Protection Council (CPC) and National Broadcasting Commission (NBC),
regulatory agencies of MultiChoice Nigeria.
Chuks Egbune/GEE
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