Nokia has introduced several enhancements to its in-home
Wi-Fi solution that maximize Wi-Fi performance and simplify network management,
reports ITRealms.
The new Wi-Fi
solution, ITRealms gathered, expands
Nokia's portfolio with meshed Wi-Fi gateways and beacons, delivering a new
Wi-Fi Home Portal for service providers, introduces a mobile application for
users and provides new software functions and analytics that improve network
intelligence.
Whole-home Wi-Fi networks are increasingly being strained by
the growing number of connected devices and signal interference that comes from
appliances like microwaves, creating an influx of help desk calls by users
frustrated with their Wi-Fi performance. With more than 30 percent of calls
related to poor in-home connectivity, service providers are increasingly
challenged with troubleshooting issues that are often the result of third-party
Wi-Fi solutions. With limited network visibility into the home, this can lead
to lengthy trial and error procedures or expensive visits to diagnose issues.
Nokia's in-home Wi-Fi solution overcomes these challenges with
several new enhancements that improve the user experience and significantly
reduce the time and complexity for service providers to solve network problems.
These include:
Extended portfolio with meshed Wi-Fi solutions that include
a wide array of premium, flagship and entry level Gateways and Beacons - Wi-Fi
access points that consumers can install throughout the home to create an
intelligent mesh, extend coverage and boost performance. Beacons quickly guide
each device to the nearest or fastest access point, and ensure an optimal path
through the network.
Software enhancements from Nokia to quickly upgrade selected
existing gateways in the field to support meshed Wi-Fi networking
capabilities.
Wi-Fi Home Portal for Service Providers - Providing a single
screen, holistic view of a user's in-home Wi-Fi network, allowing service
providers to effectively manage devices, quickly identify and resolve issues or
upsell new services - such as broadband capacity or additional beacons - to
improve network performance.
New software and embedded analytic functions that compile
insights on the network, devices and interference sources to automatically
self-heal and optimize the Wi-Fi experience.
This includes algorithms that automate band and channel
steering to improve overall performance and create full in-home coverage with
seamless roaming capabilities without service interruption.
End-user mobile application - Delivering an intuitive,
simple interface that provides a visual representation of the Wi-Fi network
including a heat map to easily locate and manage dead zones and identify the
right place to add new access points to fill coverage gaps. Customers can also
quickly access device lists and management capabilities to create guest
networks.
The application gives users access to a wide array of self-install,
network care and troubleshooting capabilities.
Federico Guillén, president of Nokia's Fixed Networks
business group, said: "For many users, the concept of Wi-Fi and broadband
access are synonymous, putting many service providers on the front line of
customer complaints if Wi-Fi performance is impacted.
Depending on the tools available to service
providers, this can become either a business challenge or an opportunity.
Nokia's enhanced in-home Wi-Fi solution is unique in that it addresses the
customer need for a better Wi-Fi experience while providing service providers
with the tools and visibility they need to quickly resolve issues, enhance
customer loyalty and create additional revenue-generating opportunities."
Nenye Dom/GEE
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