London based digital
money transfer provider, SimbaPay has
launch an Artificial Intelligence (AI) powered chatbot service which now makes
International Money Transfer (remittance) possible with only an SMS, reports ITRealms.
The SimbaPay chatbot
will also enable 24/7 instant customer service for its customers across Africa
and Europe.
“We’re
thrilled at the prospect of the chatbot service resolving most customer
enquiries instantly at any time of day or night” said Daniel Howard, CTO for
SimbaPay. “Another major objective we achieved with the chatbot service is that
it also works without internet. This means customers with a mobile phone, even
a basic phone without internet access, can access the SimbaPay chatbot using
SMS”.
Speaking
on the Interswitch partnership
with SimbaPay, Paul Mwaura Ndichu, CEO Interswitch East Africa (K) said,
“Interswitch is proud to be associated with a company as innovative as SimbaPay
which is continually looking to improve and expand its product offering. We
will continue to collaborate in development of products and services that
contribute to expansion of the fintech space”.
Together
with Interswitch, SimbaPay’s B2B division offers its instant remittance
technology to banks & telcos who want to provide their customers with a
modern digital remittance service.
SimbaPay
platform senders can now send money with just an SMS. All they require is the
recipient’s phone number and the chatbot will automatically obtain the
recipient bank account or mobile money details.
With
this launch, recipients of money transfers from SimbaPay now also have the
flexibility of choosing whether to get their cash delivered to their Mobile
Money wallet (e.g. M-Pesa, MTN Money, Airtel Money) or their bank account.
In
some instances, recipients may not have a smartphone or internet data bundles
or airtime credit. To address this, the SimbaPay chatbot is accessible through
free of charge SMS.
Some
of the banks that offer SimbaPay powered remittance services have millions of
customers and therefore receive a high volume of enquiries. The chatbot
provides the scalability to handle thousands of customer enquiries per hour.
The
SimbaPay chatbot service is also accessible on SimbaPay’s social media channels
including Facebook. Popular enquiries that are now resolved by the chatbot
include exchange rate queries, how to send money instructions and coverage
enquiries.
Chuks Egbune/GEE
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