Acclaimed global
leader in customer engagement software, Freshworks,
has said it reached a revenue milestone by crossing $100 million in annual
recurring revenue, reports ITRealms.
This
development, ITRealms gathered, was led
by its flagship support product for Customer Support Software, Freshdesk and
continued rapid growth with its Freshservice (IT Service Management Software)
and Freshsales (CRM Software) products over the last several quarters.
ITRealms also gathered that this achievement was fueled by Freshworks’ ever-expanding user-base of more than 150,000 businesses and organizations world-wide, including both larger enterprises such as Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Cisco, Veeva, OfficeMax, M&C Saatchi and thousands of global SMB customers.
ITRealms also gathered that this achievement was fueled by Freshworks’ ever-expanding user-base of more than 150,000 businesses and organizations world-wide, including both larger enterprises such as Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Cisco, Veeva, OfficeMax, M&C Saatchi and thousands of global SMB customers.
In addition, the company reports that over the past year, it has expanded portfolio of products to include Freshchat, Freshcaller,
Freshmarketer and Freshteam, a set of products designed to work together to
help marketers, human resources and support professionals engage with customers
and work together more effectively.
On the heels of this milestone, Freshworks also announced the immediate availability of Freshworks 360, a fully integrated cloud bundle that brings together sales, marketing, and support applications to provide users with a full, easy-to-use customer engagement experience.
On the heels of this milestone, Freshworks also announced the immediate availability of Freshworks 360, a fully integrated cloud bundle that brings together sales, marketing, and support applications to provide users with a full, easy-to-use customer engagement experience.
Products contained
within Freshworks 360 include Freshdesk, Freshsales, Freshmarketer, Freshcaller
(call center software) and Freshchat (customer messaging software), providing
an easy way for users to access the entire history of customer conversations,
data and marketing touchpoints such as chats and social media mentions. Current
users of any Freshworks application can now access free trials of all the
platform’s offerings from their existing Freshworks login using the Freshworks
Switcher.
Chuks Egbune/ED, Ops
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