In its bid to uplift ethical
standards in the African e-commerce space and raise the bar in customer
satisfaction, e-commerce giants Konga has pioneered the launch of Konga Compliance – compliance@konga.com – a feedback/compliance mechanism through which
customers can directly reach out to the Chairman of the Board and executive
management at Konga on issues affecting various aspects of its business
relationship with the consumer.
Konga
Compliance, which will also incorporate a dedicated phone line for
calls/SMS, is set to go live immediately.
Feelers from within the company
indicate that feedback, complaints or enquiries generated on the email platform
– compliance@konga.com will be monitored directly by the Chairman and
other management executives for immediate resolution.
As such, the platform will
present a useful mechanism for customers to report errant drivers and delivery
men who over-speed or flout traffic rules in the course of duty, wrong or
improperly delivered items, product quality concerns, instances of poor
customer service online or at any Konga retail store, collection centre or
touch-point, late deliveries, pass comments/suggestions on new product
lines/innovations or likely improvements they would like to see and other
issues affecting stipulated service level agreements or areas of compliance.
Bearing in mind the need to lay a
framework for its game-changing ideas and innovations for the e-commerce
market, the new management at Konga has decided to institute a high level of
ethical standards and compliance within the company which will not only boost
user experience and satisfaction, but help create a closer bond between the
company and its ever-increasing customer base.
Konga, widely renowned for
genuine products and swift delivery, is keen to revolutionize the e-commerce
space in Nigeria and beyond - a factor that has seen the new management of the
company work round the clock behind the scenes to put in the requisite structures
and infrastructure needed to elevate standards in the sector.
According to sources within the
organization, these initiatives which are set to be unveiled from early August will
see the new Konga, which emerged after the merger with Yudala in May 2018,
leverage its composite structure and fusion of online and offline to ensure an
unprecedented level of world class customer experience, improved standards and
growth in the Nigerian and African e-commerce eco-system.
A business model that is hard to
replicate in view of its considerable human and material resources
requirements, Konga’s bold fusion of online and offline is one that has set it
apart and contributed to its widespread and growing reputation as a trusted
name for genuine products, secure payment options and unmatched speedy delivery
timelines.
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