Leading Nigeria’s credit rating and research agency, Agusto
& Co. Limited, has launched its 2018 Consumer Digital Banking Satisfaction
Index report, and awarded some four banks 5 star ratings, reports ITREALMS.
Executive Director, Agusto & Co. Limited, Yinka
Adelekan, said that Consumer Digital Banking Satisfaction Index report, highlighted
customer's preferences and attitude towards digital banking platforms provided
by banks in Nigeria.
This Index, he said, was released, following an extensive
online and offline consumer survey carried out by Agusto and Co. Limited across
Nigeria. The output of the Index is based on information provided by
respondents on the top ten banks in Nigeria by total assets as at 31 December
2017. Four banks were assigned a ‘5 Star’ rating for Consumer Digital
Banking Satisfaction of which Stanbic IBTC Bank Plc scored the highest,
emerging the ‘Best Digital Bank in Nigeria’.
The ‘5 Star’ rating assigned to
StanbicIBTC Bank reflects ease of use, perceived security and very good
troubleshooting & IT resolution on its different digital platforms. The
Index revealed that StanbicIBTC Bank has the most ease in navigating through
primary platforms used such as mobile app, USSD (Unstructured
Supplementary Service Data) or web; customers felt the most secure using their
preferred primary platforms, and the bank was quick to resolve conflicts
encountered by customers on the various digital banking channels. Customers of
the bank further disclosed that there were only very few instances of
unsuccessful transactions, and the overall functionality of StanbicIBTC’s
digital platforms is seamless.
Chuks Egbune/GEE
Pix" L-R: Oluyomi Akinola, Analyst, Financial Institutions Ratings Agusto&Co, Ayokunle Olubunmi, Senior Analyst, Financial Institution Ratings Agusto & Co, Vivien Shobo Managing Director Agusto & Co and Yinka Adelekan Executive Director Agusto & Co at the launch of Agusto & Co Consumer Digital Banking Satisfaction Index report in Lagos recently.
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