First
Bank of Nigeria Plc has gone into WhatsApp chat banking to make banking expedient
for acclaimed 12.5 million customers, reports ITREALMS.
Managing Director, First
Bank plc, Dr Adesola Adeduntan, said at the unveiling Friday in its Digital Lab
in Yaba-Lagos, that the FirstBank Chat Banking on WhatsApp was launched as part
of determination to offer satisfactory financial services to customers by
devising ways of effectively meeting their needs.
Also, he said that the
bank had optimised digital banking for convenience, considering he fact it has
over 12.5m customers.
“Since
we have 12.5 million customers with 20 billion worth of transactions monthly,
it has become necessary for us to create new technology innovations to meet
their needs.
“Our FirstMobile app,
Firstonline, FirstMonie and USSD banking are some of the channels we have put
in place to make this happen.
“FirstBank Chat Banking
on Whatsapp is our latest addition. We have gone live with this product, and we
are pleased to formally introduce this product to our media partners today,’’
he said.
The managing director
said that the app was another significant milestone in the bank’s mission to
provide convenient and fast payment solutions to its customers.
“It is a new channel
for access to our services; a convenient way to make payment and an easy-to-use
banking application.
“Banking with FirstBank
on WhatsApp is secure, accessible and convenient.
“You can now carry out
basic banking transactions such as inter and intra bank fund transfer, pay
bills, buy airtime, buy data and check your account balance on your WhatsApp,”
he said.
*Nenye Dom with additional reports by Daily Trust.
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