Apex telecommunications regulator, the Nigerian Communication
Commission (NCC) has counselled consumers of telecommunications services on the
importance of them to be knowledgeable about their rights before purchasing associated
devices, reports ITREALMS.
NCC also outlined some basic consumer rights to include the
rights to privacy, quality of service (Qos), action on disputed charges, fair
compliant process, right to accurate, worded and organized bills.
In addition, NCC officials outlined the right to timely installation,
restoration and repair of service as well as right to be informed, to safety,
to choose and right to timely redress to mention but a few.
ITREALMS recalls that NCC is the independent National
Regulatory Authority for the telecommunications industry in Nigeria. The
Commission is responsible for creating an enabling environment for competition
among operators in the industry as well as ensuring the provision of
qualitative and efficient telecommunications services throughout the country.
“Over the years NCC has earned a reputation as a foremost
Telecom regulatory agency in Africa. The Commission is hoping to catalyze the
use of ICT’S for different aspect of national development. The Commission has
initiated several programs such as State Accelerated Broadband Initiative
(SABI) and Wire Nigeria Project (WIN) to help stimulate demand and accelerate
the uptake of ICT tools and services necessary for the enthronement of a
knowledge society in Nigeria.”
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