As the Access Bank DiamondXtra Mega Draw promo ended on December 25, the bank may have enter a 'fraud tango' with a Lagos housewife, Ikechi Ohagwa, who accused the commercial bank of "fraudulent conduct," over the exercise, reports ITREALMS.
Screenshots from Mrs Ohagwa
The lady, ITREALMS gathered from reliable source, has been a longstanding customer of Access Bank with three operational accounts.
According to her, on Friday December 17, 2021, she received a text message informing her that she had won one million naira in the Diamond Xtra promo.
She also visited her bank branch at Ladipo Oluwole Street by Adeniyi Jones axis of Lagos to confirm the message.
As said by her, “the Customer Care staff told me the text was from the bank and were even asking me to do Christmas for them when I collect my money. They told me that I would get a follow up message.”
Ohagwa said that barely five hours later, she received yet another supposed follow-up message which left her dumbfounded.
The latest message, she said, informed her that she 'won in error' and reads in part:
"We apologize for the erroneous message that you won N1m in the Mega Draw. Please ignore but you can still win as the promo ends December 25. Enquire on 0700 300 0000."
“I have been calling that number and not getting through. I don’t understand how a bank can inform a customer that she won a draw and then say it was an error without explaining what kind of error,” she lamented.
Decrying, “I don’t care about the money but if you say I won something stand by your word. This is fraudulent behaviour and destroys confidence in the bank and brand.”
An electronic mail (email) sent to the bank via its media relations desk is yet to get a reply as at press time.
ITREALMS further gathered that the DiamondXtra Season is on the 13 edition urged customers in its DiamondXtra Mega Draw to end their year as a millionaires.
"This December we will be giving out ₦1,000,000 every day from the 6th of December till the 24th of December. And on Christmas day, 2 lucky people will win ₦10,000,000 cash prize and salary for life.
The bank equally said that to qualify for the daily draws, customers must open a DiamondXtra account, and fund with a minimum of ₦50,000 or more.
*Nenye Dom with additional reports from Thisislagos.ng/Editor
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*Nenye Dom with additional reports from Thisislagos.ng/Editor
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