NCC sets up TelCare Desk to enhance consumer protection - ITREALMS

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The Nigerian Communications Commission (NCC) has advanced plans to establish the Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) Desk, reports ITREALMS.

The Desk, ITREALMS gathered from the Director, Public Affairs, Dr. Ikechukwu Adinde in a press statement quoted the chief executive officer of NCC, Prof. Umar Garba Danbatta as saying, will be strategically located in different parts of the county to serve as an additional platform to receive and facilitate the resolution of consumer complaints.

According to him, the Desk will also provide a means through which consumers and citizens can make inquiries on consumer issues; provide a platform for advocacy on any topical consumer issues and concerns, and further enhance awareness of the Commission’s activities. He said the Desk will complement other existing initiatives of the Commission aimed at protecting the interest, privileges and rights of the consumers.

The EVC’s submissions were underscored by the Commission’s Executive Commissioner Stakeholder Management, Adeleke Adewolu, who declared that the theme of the WCRD is a reminder that “we all have the responsibility to protect the consumer from market abuses, exploitation, and injustices that erode the consumer’s rights, especially with respect to using digital financial services.”

Representatives of the Office of the National Security Adviser (ONSA), CBN, Association of Licensed Telecom Operators (ALTON), the Industry Consumer Advisory Forum (ICAF), National Disability Empowerment Forum (NDEF), telecom operators, among other stakeholders, commended the Commission for all its consumer-centric initiatives and assured of their continuing collaboration towards creating a safer cyber space for digital service users in Nigeria.

Earlier, as part of the activities slated for this year’s commemoration of the WCRD, the NCC had, on Monday, March 14, 2022, organised a debate for secondary school students in Abuja.

The debate focused on how the students use mobile devices to enhance their academic performances. 

The Commission seized the opportunity of the debate to enlighten the students on their rights and privileges, and to discuss other activities of the Commission.

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