NCC launches TELCARE in Abuja @WCRD 2023 - ITREALMS

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The Nigerian Communications Commission (NCC) has launched its Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) desk, at the arrival lounge of the Nnamdi Azikiwe Airport, Abuja, reports ITREALMS.

The Executive Vice Chairman, NCC, Prof. Umar Garba Danbatta, made this disclosure on Wednesday, during the commemoration of the 2023 World Consumer Rights Day, with the global theme: “Empowering Consumers through Clean Energy Transition” in Abuja, the Federal Capital Territory (FCT).

Danbatta said, the TELCARE Desk in Abuja would be a pilot as there are plans to set up the desk at strategic locations nationwide.

He also said that the TELCARE Desk, serves as an additional platform to receive and facilitate the resolution of consumer complaints.

In addition, it would provide a means through which consumers and citizens could make inquiries on consumer issues; as well as provide a platform for advocacy on any thematic consumer issues or concerns.

Further, Danbatta said, TELCARE would enhance awareness creation of the Commission’s activities.

On the theme, EVC said it was geared towards delivering a smooth transition for consumers experiencing a high cost of living as the globe responds to the ongoing energy crisis caused by supply and climate issues.

ITREALMS recalls that it has become a tradition in the Commission since 2017, when it declared as a 'Year of the Telecom Consumers,' when it honoured telecom consumers by connecting with the global theme for the commemoration to celebrate the day with landmark activities, NCC has continued to promote consumer protection and enlightenment.

According to NCC’s Executive Commissioner, Stakeholder Management, Barrister Adeleke Adewolu, the theme provides opportunity for NCC to share with beloved telecom consumers and other stakeholders, as well as the public, the policies it has instituted, and other actions taken to encourage operators in the sector to transition to environmentally friendly and renewable energy sources in their operations.

Adewolu, who represented the Executive Vice Chairman and Chief Executive Officer, Prof. Umar Danbatta, at the inauguration of the committee to organise the event, said the Commission is committed to reducing the impact that telecommunications operation has on climate change and the environment. He stated that the peculiarities of Nigeria’s electricity supply have resulted in the telecommunications sector being a contributor to carbon emissions.

Uboshe Uboshe/Editor

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