Konga, Nigeria’s leading composite e-commerce group, after two years of extensive research and test-running, is set to further raise the bar of service delivery in the industry with the launch of KongaNow, guaranteed same day delivery of verified products, for which Konga will take complete responsibility.
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This offer goes live in Lagos and Abuja from 1am on May 30th, 2023, with shoppers set to enjoy a special one-day sale offering unbeatable prices on selected high and middle-end products direct from manufacturers to launch the initiative. Konga is partnering with a lot of global manufacturers in the Electronics, Computing and Accessories, Home and Kitchen, Power, FMCG, Lifestyle products, Cosmetics and Health space among others, on this initiative.
Every product on KongaNow is available for immediate delivery, with the e-commerce giant also planning to roll out in other states in Nigeria before the end of September this year. Most importantly, KongaNow will expectedly add impetus to the 2023 edition of the annual Mid-Year Shopping Festival that starts on the 1st of June through to 30th of June.
Through KongaNow, shoppers can enjoy unprecedented speed in the delivery of their high and medium value items Monday to Saturday, no matter how expensive the products. In addition, Konga takes responsibility for the quality of products delivered.
‘’This is why we have been investing billions in logistics assets and technologies in the last few months to take e-commerce to the next level,’’ disclosed KongaNow Project Head, Ms. Yvonne Enwerem. ‘‘I have absolutely no doubt that the Konga Group with her multiple verticals and experienced human capital can and will deliver on this project in Nigeria and beyond. We have the express mandate of the Board and support of critical manufacturers to raise the bar of e-commerce within the next one year.’’
She concluded by advising few media representatives who could not reconcile how this could be executed to try it out on Monday, the 30th of May, 2023 with a special one-day discount
The latest initiative is bound to further raise the bar of service delivery in the industry, with the management of Konga confident that this will go a long way in improving standards and boosting customer satisfaction among its teeming shoppers and other critical audiences such as bulk buyers, schools and educational institutions, corporate establishments and government parastatals, among others.
“We are confident that through KongaNow, we will be filling a huge, identified gap in the e-commerce space: swift delivery. From feedback and research at our disposal, this is one of the biggest challenges faced by shoppers. A lot of Nigerians are last-minute shoppers and most shoppers want to be able to take delivery of their items at short notice. Of course, the inability to resolve this is tied to the thorny issue of logistics and infrastructural deficiencies, both of which have remained twin obstacles to e-commerce in Nigeria,’’ disclosed Group Head, Marketing, Gideon Ayogu.
He added: “But at Konga, we have built a reputation as solution providers. So, we have taken on this challenge by offering our customers and other Nigerians a chance to enjoy lightning-fast, same day delivery of their items within one to six hours through KongaNow. We are starting off with Lagos and Abuja but we will be extending this offer to other cities in no time. There are no added charges but all items must be prepaid, preferably via KongaPay, our CBN-licensed mobile money wallet or through other means such as debit card, bank transfer or voucher to be eligible for same day delivery,’’ he concluded.
Meanwhile, feelers from within Konga indicate that the company has put in place efficient operational measures to ensure that all KongaNow orders receive priority attention for swift fulfilment. In addition, orders must be placed and the check-out process completed latest by 2pm to enjoy same day delivery. Consequently, orders received after 2pm will be delivered on the next working day.
Prospective customers must also be physically available at their chosen location to receive the orders. Otherwise, they also have the opportunity of assigning someone else to receive the order, on the condition that they must notify the delivery associate or Konga Customer Care team accordingly.
KongaNow is open to all classes of shoppers, including regular shoppers, bulk buyers, corporates and other establishments.
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